FAQ's

You may place an order by filling in the order form on this website. When you place your order, we will issue you with an order number by email.

We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your order after payment is received we will contact you by email or telephone.

We only sell and ship products within Australia. We will not make deliveries outside of Australia.

All prices indicated for products on our web site exclude delivery charges. Delivery cost will be displayed after you have entered your postcode at the checkout.

Delivery will be within 7 business days. If there are any unforeseeable delays, you will be contacted by our customer service team.

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We accept Visa, MasterCard and PayPal.

All purchases include GST unless otherwise stated on the product listing.

We have strict security measures in place to keep your privacy protected and your information confidential at all times.

We use 128bit encryption, one of the highest levels of encryption technology available. Our secure certificate has been issued by Starfield Technology, a secure certificate issuer - verified and audited by KPMG.

Once your order has been processed, we will email you a tax invoice with your order confirmation. Your tax invoice is your proof of purchase.

Your satisfaction is important to us and we hope that you are delighted with your purchase. If for any reason you are unhappy with your purchase in any way, simply notify us by email and we'll issue you with a full refund (excluding delivery fees). Please either email us at sales@prestigeappliances.com.au or call our customer service team to organise your refund. Shipping and handling charges are non-refundable unless the return is a result of our error (e.g. wrong product shipped). In the case of the wrong item being shipped, Prestige Appliances will cover the return shipping costs.

*Conditions do apply, please contact us for details.

No, for product insurance reasons we must ship the product from our warehouse.

The most common types of ovens available are:

i. Conventional Ovens are traditional non-fan Ovens, which cook using only the top and bottom elements (without the assistance of a fan). This style of Oven is not recommended as modern Conventional Ovens can often allow the Oven door to reach extreme temperatures (this is mainly because of the lack of cavity cooling fans, which are essential in reducing the exterior temperature of the Oven door).

ii. Fan Forced Ovens utilize the rear element and fan, whilst Fan-Assisted Ovens utilize the top and bottom elements with the fan. Fan Forced Ovens enable slightly faster cooking times, however the lack of a bottom element can make baking evenly a difficult process.

iii. Multi-function Ovens can allow you to cook with up to 10 different combinations of elements and fans. Because the temperature is more evenly distributed throughout the Oven cavity, multiple cooking options means you can achieve more precise cooking results. Prestige recommends Multi-function Ovens.

iv. Closed Door Grilling. This is the safest way to grill, operating the Fan and Grill together (Fan Grill function). This utilizes the top element together with the fan, allowing the door to remain closed. This also speeds up the grilling process significantly.

No. The benefit of Fan Grill is that it allows you to use the bottom of your Oven for baking at the same time that you are grilling. The splatter and mess are minimal and, in fact, the Oven cavity is easier to clean than a traditional separate grill as you have the room to get your hand into the Oven cavity whilst cleaning.

The reality is that many brands of ovens have doors which do get very hot. However, at Prestige all our Ovens have cavity cooling fans, which eliminates the need for external venting and ensures kitchen cabinetry is protected form extreme heat.

Keep in mind though, that it is a manufacturer's requirement to cut out ventilation holes into the bottom shelf and top of the kicker rail under the Oven cabinet. This ensures the extended lifetime of the Oven.

At Prestige, we have our own Stainless Steel cleaners (customers are welcome to pick up a sample at the showroom), however methylated spirits or Vinegar are both effective substitutes.Many of our clients also find Windex very successful.

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Yes Stainless Steel can scratch easily if you don't take care when cleaning. Never use harsh scrubbers or abrasive cleaners.

Always clean along the same way as the grain of the stainless (never against the grain), as scrubbing against the grain will scratch the surface.

Regularly cleaning of your appliances after cooking, prevents heavy build up of baked on grease and dirt. Should you accidentally allow grease to bake on the surface, be patient whilst cleaning to ensure the cleaners to do their work before scrubbing.

Defrost
The defrost setting allows the natural thawing for delicate foods such as fine pastries desserts, bacon slices and seafood. Rather than leaving them on a benchtop they may be defrosted in the closed hygienic environment of the oven, ideal for frozen meats and other freezer items.

Normal Baking
Uses heat from both the upper element and concealed lower element.
To bake, place the oven rack in the appropriate position according to the type of food to be cooked and allow the oven to fully preheat for the best results. This type of cooking is Ideal for cooking casseroles, soufflés, roast, meats, and other items which require a slower method.

Fan Forced Baking
Uses the central element and this type of cooking requires slightly different timing techniques than normal cooking. The fan draws the air in and over the central element which is positioned around the fan and then circulates it back around the oven cavity. Most modern fan ovens have elements that are not strong enough to thoroughly cook many dishes , hence this function is best used for the re-heating of foods.

Fan-Assisted Cooking
Creating a more even heat environment. The use of the top and bottom elements together with the fan tends to distribute the heat quicker and more evenly throughout the oven chamber. Faster than conventional cooking and unlike fan forced cooking fan assisted cooking doesn’t rely on only one element it may use two and sometimes up to three elements at the same time resulting in a faster more even browning process.

Grilling
This function offers the traditional grilling method necessary to achieve proper browning without overcooking the interior of the foods. Activating the centre section of the upper grill element only is ideal for browning smaller portions or thinner cuts of meat. Alternatively one may choose to activate the entire upper element for the grilling of large quantities or thick cuts of meat. Allow the griller to pre-heat for approx. 2 minutes before sliding the tray into position.

Place the grill tray into the roasting pan and arrange food according to the function you have selected, either in the centre of the tray or spread across the full width of the tray. Position the tray at the correct grilling level and turn the thermostat control to MAX for best results.

As the temperature is set to MAX you may need to adjust your grilling shelf height to suit the desired cooking result. If the tray is too close to the element, the food will be exposed to the full effect of the element and may burn and create smoke.

Fan Grilling and Browning
Fan grilling opens up new ways to prepare food by improving the appearance and flavor. Fan grilling is ideal for chicken, meat, fish and vegetables, as well as sauce-based dishes with cheese or crumbed toppings.

Arrange food on the grilling pan and place at the appropriate grilling level, turn the thermostat knob to the desired temperature and close the door of the oven. Pre-heat the grill for best results.

The fan works in conjunction with the top grilling element. The fan forces the heat into the food to cook it through, whilst the grill element browns the food from above. Even though the food is cooked throughout, you may wish to turn the food to brown the underside.

For sauce-based recipes or re-heating we recommend that you use the third shelf down and set the thermostat to 180°C. Cook until the crumb topping is brown or the sauce is just bubbling -approximately 20-30 minutes.

Fan grilling is faster than conventional grilling, so we suggest you reduce heat and time when you first begin using this method to avoid burning.

Patisserie Setting
This setting combines the bottom element with the fan which is ideal for cooking fine pastries, tarts and other foods which require crisp cooked bases.

The heat is directed at the bottom of the food and the fan assists the heat to penetrate, cooking the interior without browning the top. As the bottom element is concealed, it is normal for the oven to take a few minutes more than the other fan functions to heat.

Make sure your oven is preheated. Your oven needs time to preheat before baking. Most pies, cakes, biscuits, etc., have such short cooking times that failure to preheat the oven; can make a significant difference in your cooking results.

Check the type of cookware you are using. Your cookware may be having an effect on your baking results. The type of cookware you use can have an effect on your baking results. If you are using dark baking pans, be sure to reduce the oven temperature 25 degrees. These pans retain heat and at the regular baking temperatures some foods may burn or overcook.

Make sure heat is not blocked from circulating in the oven. If you use aluminium foil on your Oven shelf, never cover the entire shelf. This will block the circulation of heat in your Oven. You should always allow 2" around the back & sides of the oven shelf for heat circulation.

Check the placement of pans in your oven. Pan placement may be affecting how your oven heats. How and where you place pans in your oven will make a difference. Make sure that you leave at least 1-2 inches between pans and between the pans and the side/rear walls of the oven to ensure proper air/heat circulation.

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If you are using an electric oven and the oven is getting too hot it may simply be due to the fact that you are cooking at too high a temperature. Electric Fanforced and multifunction ovens are designed too be used with the fan in operation and at a temperature around the 180 not at 220 or 230 levels.

Electric ovens require adequate ventilation within the oven box that means cold air must be able to access the area around the ovens exterior chamber.

The bottom shelf upon which the oven is sitting on must have a large section cut out to allow for ventilation, this alone may not be enough in homes with solid brick walls.

See ventilation specifications for more details.

At Prestige we do not recommend the use of any commercial oven cleaners; Soap and water or Soap-filled scouring pad will do the job and avoid damaging your new oven. Regular wiping with mild soap and water (particularly after cooking meat) will lengthen the time between major cleanings. Always finish by rinsing thoroughly any soap traces that may be left on the oven liners as this can cause stains when oven is reheated.

Lightly scrub a stubborn stain, the upper elements requires a little more time to clean. Large spills should be cleaned up as soon as possible after the oven has cooled down. A final rubdown with soap and water and a stiff nylon brush followed by a quick rinse and wipe dry should clean the oven thoroughly.

Many of the high end appliances have a steam clean function or have the non-pores enamel, which allows you to steam at 150% which makes cleaning a breeze.

Some of the latest Cooktops have front mounted controls as this design increases working space and allows you to use larger pots and pans.

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Gas Cooktops heat and cool quickly; because the flame is visible it can be controlled easily. Electronic ignition, low energy consumption, and high flame levels enable you to heat and boil water quickly.

Electric Cooktops allow for lower temperatures than were traditionally available with gas, handy when simmering soups or sauces. Keep in mind though, that Electric Eco plates retain heat for up to 45 minutes after they have been turned off and their flat surfaces must be handled carefully to prevent scratching and discoloration.

The major problem with Gas Cooktops is the failure of there ignition systems, most Prestige Cooktops have hidden igniters and hence do not block.

Cooktops which have exposed igniters, should be cleaned using Vinegar or methylated spirits and a clean rag. Clean the tops of the igniters with a rotary motion.

Again, Vinegar or methylated spirits should do the trick.

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There are three different types of dishwashers available on the market.

i. Freestanding: these are the most common dishwashers available in White, Black or Stainless Steel.

ii. Semi-integrated: These dishwashers have a matching door that is attached to the front of the dishwasher, leaving only the control panel visible.

iii. Fully-integrated, this is when a full door is attached to the front of the dishwasher and controls are completely hidden (the dishwasher then appears like just another cabinet).

Noise Level
Prestige dishwashers are very quiet, because they are double insulated with a dense noise suppressant material plus a rock wool blanket. In some models the sound levels are down to 35dB.

Dishwasher Programs
Most good quality dishwashers will have these programs: Heavy Pot Wash, Intensive Wash, Standard Wash, Economy Wash, Rinse, Soak, Crystal Glass and a Rapid Wash Program usually around 22 minutes

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Features to look for when choosing a Rangehood/Canopy.

i. Are the filters heavy duty?

ii. Will they survive the dishwasher over long-term?

iii. How quite is the unit?

iv. Will the Canopy cope with extra long cooking times?

v. Where are the controls - underneath or at the Front? (front controls are much easier to clean).

vi. Is the lighting adequate for the position you have chosen in your kitchen? (if not, consider purchasing a Canopy which has Halogen downlights as they are considerably stronger than conventional globe lighting).

Yes. We have most spare parts available, however if they have to come from interstate it may take a few days.

Contact us directly and we will pass you on to the appropriate service department.

Don't be alarmed, call us and we will replace it, never install a damaged appliance.

Return the appliance in the same condition you purchased it within *30 days, and you will receive a full refund

*Conditions do apply, please contact us for details.

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