FAQ's

You may place an order by filling in the order form on this website. When you place your order, we will issue you with an order number by email.

We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your order after payment is received we will contact you by email or telephone.

We only sell and ship products within Australia. We will not make deliveries outside of Australia.

All prices indicated for products on our web site exclude delivery charges. Delivery cost will be displayed after you have entered your postcode at the checkout.

Delivery will be within 7 business days. If there are any unforeseeable delays, you will be contacted by our customer service team.

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We accept Visa, MasterCard and PayPal.

All purchases include GST unless otherwise stated on the product listing.

We have strict security measures in place to keep your privacy protected and your information confidential at all times.

We use 128bit encryption, one of the highest levels of encryption technology available. Our secure certificate has been issued by Starfield Technology, a secure certificate issuer - verified and audited by KPMG.

Once your order has been processed, we will email you a tax invoice with your order confirmation. Your tax invoice is your proof of purchase.

Your satisfaction is important to us and we hope that you are delighted with your purchase. If for any reason you are unhappy with your purchase in any way, simply notify us by email and we'll issue you with a full refund (excluding delivery fees). Please either email us at sales@prestigeappliances.com.au or call our customer service team to organise your refund. Shipping and handling charges are non-refundable unless the return is a result of our error (e.g. wrong product shipped). In the case of the wrong item being shipped, Prestige Appliances will cover the return shipping costs.

*Conditions do apply, please contact us for details.

No, for product insurance reasons we must ship the product from our warehouse.

The most common types of ovens available are:

i. Conventional Ovens are traditional non-fan Ovens, which cook using only the top and bottom elements (without the assistance of a fan). This style of Oven is not recommended as modern Conventional Ovens can often allow the Oven door to reach extreme temperatures (this is mainly because of the lack of cavity cooling fans, which are essential in reducing the exterior temperature of the Oven door).

ii. Fan Forced Ovens utilize the rear element and fan, whilst Fan-Assisted Ovens utilize the top and bottom elements with the fan. Fan Forced Ovens enable slightly faster cooking times, however the lack of a bottom element can make baking evenly a difficult process.

iii. Multi-function Ovens can allow you to cook with up to 10 different combinations of elements and fans. Because the temperature is more evenly distributed throughout the Oven cavity, multiple cooking options means you can achieve more precise cooking results. Prestige recommends Multi-function Ovens.

iv. Closed Door Grilling. This is the safest way to grill, operating the Fan and Grill together (Fan Grill function). This utilizes the top element together with the fan, allowing the door to remain closed. This also speeds up the grilling process significantly.

No. The benefit of Fan Grill is that it allows you to use the bottom of your Oven for baking at the same time that you are grilling. The splatter and mess are minimal and, in fact, the Oven cavity is easier to clean than a traditional separate grill as you have the room to get your hand into the Oven cavity whilst cleaning.

The reality is that many brands of ovens have doors which do get very hot. However, at Prestige all our Ovens have cavity cooling fans, which eliminates the need for external venting and ensures kitchen cabinetry is protected form extreme heat.

Keep in mind though, that it is a manufacturer's requirement to cut out ventilation holes into the bottom shelf and top of the kicker rail under the Oven cabinet. This ensures the extended lifetime of the Oven.

At Prestige, we have our own Stainless Steel cleaners (customers are welcome to pick up a sample at the showroom), however methylated spirits or Vinegar are both effective substitutes.Many of our clients also find Windex very successful.

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Yes Stainless Steel can scratch easily if you don't take care when cleaning. Never use harsh scrubbers or abrasive cleaners.

Always clean along the same way as the grain of the stainless (never against the grain), as scrubbing against the grain will scratch the surface.

Regularly cleaning of your appliances after cooking, prevents heavy build up of baked on grease and dirt. Should you accidentally allow grease to bake on the surface, be patient whilst cleaning to ensure the cleaners to do their work before scrubbing.

Some of the latest Cooktops have front mounted controls as this design increases working space and allows you to use larger pots and pans.

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Gas Cooktops heat and cool quickly; because the flame is visible it can be controlled easily. Electronic ignition, low energy consumption, and high flame levels enable you to heat and boil water quickly.

Electric Cooktops allow for lower temperatures than were traditionally available with gas, handy when simmering soups or sauces. Keep in mind though, that Electric Eco plates retain heat for up to 45 minutes after they have been turned off and their flat surfaces must be handled carefully to prevent scratching and discoloration.

The major problem with Gas Cooktops is the failure of there ignition systems, most Prestige Cooktops have hidden igniters and hence do not block.

Cooktops which have exposed igniters, should be cleaned using Vinegar or methylated spirits and a clean rag. Clean the tops of the igniters with a rotary motion.

Again, Vinegar or methylated spirits should do the trick.

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There are three different types of dishwashers available on the market.

i. Freestanding: these are the most common dishwashers available in White, Black or Stainless Steel.

ii. Semi-integrated: These dishwashers have a matching door that is attached to the front of the dishwasher, leaving only the control panel visible.

iii. Fully-integrated, this is when a full door is attached to the front of the dishwasher and controls are completely hidden (the dishwasher then appears like just another cabinet).

Noise Level
Prestige dishwashers are very quiet, because they are double insulated with a dense noise suppressant material plus a rock wool blanket. In some models the sound levels are down to 35dB.

Dishwasher Programs
Most good quality dishwashers will have these programs: Heavy Pot Wash, Intensive Wash, Standard Wash, Economy Wash, Rinse, Soak, Crystal Glass and a Rapid Wash Program usually around 22 minutes

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Features to look for when choosing a Rangehood/Canopy.

i. Are the filters heavy duty?

ii. Will they survive the dishwasher over long-term?

iii. How quite is the unit?

iv. Will the Canopy cope with extra long cooking times?

v. Where are the controls - underneath or at the Front? (front controls are much easier to clean).

vi. Is the lighting adequate for the position you have chosen in your kitchen? (if not, consider purchasing a Canopy which has Halogen downlights as they are considerably stronger than conventional globe lighting).

Yes. We have most spare parts available, however if they have to come from interstate it may take a few days.

Contact us directly and we will pass you on to the appropriate service department.

Don't be alarmed, call us and we will replace it, never install a damaged appliance.

Return the appliance in the same condition you purchased it within *30 days, and you will receive a full refund

*Conditions do apply, please contact us for details.

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