Frequently
Asked Questions & Tips
Pre-sales
FAQ's
Ovens
Q1)
What are the different types of Ovens available and how to they
operate?
The
most common types of Ovens available are:
1)
Conventional Ovens are traditional non-fan Ovens, which
cook using only the top and bottom elements (without the assistance
of a fan).
This style of Oven is not recommended as modern
Conventional Ovens can often allow the Oven door to reach extreme
temperatures (this is mainly because of the lack of cavity cooling
fans, which are essential in reducing the exterior temperature
of the Oven door).
2)
Fan Forced Ovens utilize the rear element and fan,
whilst Fan-Assisted Ovens
utilize the top and bottom elements with the fan.
Fan Forced Ovens
enable slightly faster cooking times, however the lack of a bottom
element can make baking evenly a difficult process.
3)
Multi-function Ovens can allow you to cook with up
to 10 different combinations of elements and fans.
Because the temperature is more evenly distributed throughout
the Oven cavity, multiple cooking options means you can achieve
more precise cooking results.
Prestige Recommends Multi-function Ovens
Closed Door Grilling
This is the safest way to grill, operating the Fan and Grill together
(Fan Grill function). This utilizes the top element together with
the fan, allowing the door to remain closed. This also speeds
up the grilling process significantly.
Q2)
Will the grill inside the Oven splatter and make a mess?
No.
The benefit of Fan Grill is that it allows you to use the bottom
of your Oven for baking at the same time that you are grilling.
The splatter and mess are minimal and, in fact, the Oven cavity
is easier to clean than a traditional separate grill as you have
the room to get your hand into the Oven cavity whilst cleaning.
Q3)
Will the Oven door get very hot?
The reality is that many brands of Ovens have doors which do get
very hot.
However, at Prestige all our Ovens have cavity
cooling fans, which eliminates the need for external
venting and ensures kitchen cabinetry is protected form extreme
heat.
Keep in mind though, that it is a manufacturer's requirement to
cut out ventilation holes into the bottom shelf and top of the
kicker rail under the Oven cabinet. This ensures the extended
lifetime of the Oven.
Q4)
What is the best way to Clean Stainless Steel?
At
Prestige, we have our own Stainless Steel cleaners (customers
are welcome to pick up a sample at the showroom), however methylated spirits or Vinegar are both effective substitutes.
Many
of our clients also find Windex very successful.
Q5)
Does Stainless Steel scratch easily?
Yes
Stainless Steel can scratch easily if you don't take care when
cleaning.
Never use harsh scrubbers or abrasive cleaners.
Always
clean along the same way as the grain of the stainless (never
against the grain), as scrubbing against the grain will scratch
the surface.
Q6)
How do I best look after my appliance investment?
Regularly
cleaning of your appliances after cooking, prevents heavy build
up of baked on grease and dirt. Should you accidentally allow
grease to bake on the surface, be patient whilst cleaning to ensure
the cleaners to do their work before scrubbing.
Cooktops
When
selecting the right Cooktop you should consider:
Q1)
Which is more important
Benchtops space or cooking area?
Some of the latest Cooktops have front mounted controls as this
design increases working space and allows you to use larger pots
and pans.
Q2)
Gas or Electric Cooktops, which do I choose?
Gas
Cooktops heat and cool quickly; because the flame is
visible it can be controlled easily. Electronic ignition, low
energy consumption, and high flame levels enable you to heat and
boil water quickly.
Electric
Cooktops allow for lower temperatures than were traditionally
available with gas, handy when simmering soups or sauces. Keep
in mind though, that Electric Eco plates retain heat for up to
45 minutes after they have been turned off and their flat surfaces
must be handled carefully to prevent scratching and discoloration.
Q3)
How do I clean the igniters on my Gas Cooktop?
The
major problem with Gas Cooktops is the failure of there ignition
systems, most Prestige Cooktops have hidden igniters and hence
do not block.
Cooktops
which have exposed igniters, should be cleaned using Vinegar or
methylated spirits and a clean rag. Clean the tops of the
igniters with a rotary motion.
Q4)
How do I clean the burners on my Gas Cooktop?
Again, Vinegar or methylated spirits should do the trick.
Dishwashers
There
are three different types of dishwashers available on the market.
1) Freestanding:
these are the most common dishwashers available in White, Black
or Stainless Steel.
2) Semi-integrated: These dishwashers have a matching
door that is attached to the front of the dishwasher, leaving
only the control panel visible.
3) Fully-integrated, this is when a full door
is attached to the front of the dishwasher and controls are completely
hidden (the dishwasher then appears like just another cabinet).
Noise
Level
Prestige dishwashers are very quiet, because they are double insulated
with a dense noise suppressant material plus a rock wool blanket.
In some models the sound levels are down to 35dB
Dishwasher
Programs
Most good quality dishwashers will have the following programs
Heavy Pot Wash, Intensive Wash, Standard Wash, Economy Wash, Rinse,
Soak, Crystal Glass and a Rapid Wash Program usually around 22
minutes
Rangehoods and Canopies
Features
to look for when choosing a Rangehood/Canopy.
Q1) Are the filters heavy duty?
Q2) Will they survive the dishwasher over long-term?
Q3) How quite is the unit?
Q4) Will the Canopy cope with extra long cooking times?
Q5) Where are the controls - underneath or at the Front? (front
controls are much easier to clean).
Q6) Is the lighting adequate for the position you have chosen
in your kitchen? (if not, consider purchasing a Canopy which has
Halogen downlights as they are considerably stronger than conventional
globe lighting).
Post-sales
FAQ's
Q1)
Are parts readily available?
Yes.
We have most spare parts available, however if they have to come
from interstate it may take a few days.
Q2)
If I need service whom do I contact?
Contact
us directly and we will pass you on to the appropriate service
department.
Q3)
What if I receive my delivery and a product has been damaged?
Don't
be alarmed, call us and we will replace it, never install a damaged
appliance.
Q4)
What happens if I am not happy with a product?
Return
the appliance in the same condition you purchased it within *30
days, and you will receive a full refund
* conditions do apply, please contact us for details.
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